Support

Vacation Planner (Voyalia)

Frequently asked questions

How do I create a trip?

Answer the short quiz (destination, dates, interests, budget and more) and the AI builds a personalized day-by-day itinerary in under a minute.

Why can't I see my itinerary?

Viewing itineraries requires an active Premium subscription. If you already subscribed and the app shows it as locked, tap Restore Purchases on the paywall or in Settings.

Generation failed — what do I do?

This is almost always a temporary network or service issue. Tap Try Again; the app automatically retries with a backup AI model. If it persists, check your internet connection.

How do I cancel my subscription?

Subscriptions are managed by Apple: open Settings > your Apple ID > Subscriptions, choose Vacation Planner and tap Cancel. You keep access until the end of the paid period. Refund requests are handled by Apple at reportaproblem.apple.com.

Are the itineraries always accurate?

Plans are AI-generated suggestions. Verify opening hours, prices and availability before you go — details change and models can make mistakes.

How is my data handled?

No accounts, no tracking; trips are stored on your device. See the Privacy Policy.