Support

Vacation Planner (Voyalia)

Need help? Send us a message below and we'll get back to you within 1-2 business days.

Frequently asked questions

How do I create a trip?

Answer the short quiz (destination, dates, interests, budget and more) and the AI builds a personalized day-by-day itinerary in under a minute.

Why can't I see my itinerary?

Viewing itineraries requires an active Premium subscription. If you already subscribed and the app shows it as locked, tap Restore Purchases on the paywall or in Settings.

Generation failed: what do I do?

This is almost always a temporary network or service issue. Tap Try Again; the app automatically retries with a backup AI model. If it persists, check your internet connection.

How do I cancel my subscription?

iPhone and iPad: subscriptions are managed by Apple. Open Settings > your Apple ID > Subscriptions, choose Vacation Planner and tap Cancel. Refund requests are handled by Apple at reportaproblem.apple.com.

Android: subscriptions are managed by Google Play. Open the Play Store app, tap your profile picture, then Payments & subscriptions > Subscriptions, choose Voyalia and tap Cancel subscription. You can also open it from the App: Settings > Manage Subscription. Refunds follow Google Play's refund policy.

On either platform you keep access until the end of the period you already paid for.

Are the itineraries always accurate?

Plans are AI-generated suggestions. Verify opening hours, prices and availability before you go: details change and models can make mistakes.

How do I report an inappropriate itinerary?

Open the itinerary and tap the flag icon at the top, or Report inappropriate content at the bottom. Your email app opens a message to us with the itinerary's id; tell us what was wrong and we will review it.

How is my data handled?

No accounts, no tracking; trips are stored on your device. See the Privacy Policy.